Front Desk Administrator

North Point Dermatology & Mohs Surgery is seeking a friendly, professional, and highly organized Part-Time Front Desk Administrator to join our busy four-doctor dermatology practice.

We are looking for a team-oriented individual who enjoys working with patients and is comfortable managing a fast-paced front desk environment. The ideal candidate will be dependable, personable, detail-oriented, and able to effectively multitask while maintaining a welcoming and professional experience for every patient.

Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and out efficiently and accurately
• Answer a busy multi-line telephone system
• Schedule, confirm, and reschedule patient appointments
• Verify patient demographic and insurance information
• Collect copayments, balances, and other patient payments
• Assist patients with questions regarding appointments, paperwork, and office procedures
• Maintain accurate patient information in the electronic medical record (EMR)
• Communicate effectively with physicians, medical assistants, nurses, and other office staff
• Help maintain smooth and efficient patient flow throughout the office
• Process referrals, medical records, forms, and other administrative tasks
• Maintain an organized and welcoming reception area
• Handle confidential patient information in accordance with HIPAA requirements
• Assist with other administrative responsibilities as needed

Qualifications

• Previous experience in a medical office or front-desk position preferred
• Dermatology experience is a plus
• Excellent customer service and communication skills
• Professional, friendly, and compassionate demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a busy environment
• Comfortable answering a high volume of phone calls while assisting patients in person
• Computer proficient and comfortable learning EMR systems. Knowledge in ModMed preferred
• Experience with medical scheduling and insurance verification preferred
• Reliable, punctual, and able to work effectively as part of a team
• Ability to maintain a positive attitude in a fast-paced environment

The Ideal Candidate

The ideal candidate is someone who takes pride in providing excellent patient service and understands that the front desk is an important part of the overall patient experience.

You should be comfortable in a busy practice where priorities can change throughout the day. We value someone who is dependable, organized, personable, professional, and willing to help wherever needed to keep the office running smoothly.

Pay: $23.00 per hour

Expected hours: 16.0 – 30.0 per week

Work Location: In person