Front Desk Administrator

Job Overview

We are seeking a proactive and detail-oriented Front Desk Administrator to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a welcoming and efficient front office environment. Your expertise in medical administrative support, EMR systems, and health information management will be essential in maintaining smooth clinic operations. This position offers an exciting opportunity to contribute to quality patient care while utilizing your strong organizational and communication skills.

Duties

• Greet patients and visitors warmly, providing exceptional customer service and guiding them through check-in and check-out procedures
• Manage multi-line phone systems, answer inquiries professionally, and direct calls appropriately using phone etiquette
• Verify insurance coverage, perform insurance verification, and assist with billing processes including medical collection efforts
• Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Review and update medical records, ensuring compliance with HIPAA and clinical confidentiality policies
• Assist with documentation review, coding (CPT, ICD-9/10), and ensure accurate data entry for care plans and medical billing
• Maintain office organization by filing documents, managing electronic health records (EHR), and supporting overall clinic management

Qualifications

• Proven experience in medical office administration or front desk roles within clinics or healthcare settings
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or similar platforms
• Familiarity with medical terminology, medical coding (ICD-10/ICD-9/CPT), insurance verification, and health information management
• Excellent computer skills including proficiency in Microsoft Office suite and office management software like Eaglesoft or Dentrix (preferred for dental clinics)
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Prior experience with dental or hospital environments is a plus; familiarity with dental terminology is advantageous
• Exceptional communication skills with a focus on patient service, phone etiquette, and clerical support
• Ability to handle sensitive information confidentially while adhering to HIPAA regulations
• Strong organizational skills with attention to detail in documentation review and filing processes

Join us in delivering outstanding healthcare experiences! We value energetic professionals who thrive in fast-paced environments and are passionate about supporting patient care through excellent administrative support. This paid position offers the chance to grow your career while making a meaningful difference in people's lives.

Pay: $25.27 - $30.43 per hour

Benefits:

• Flexible schedule
• Paid time off
• Work from home

Work Location: Remote