Front Desk Administrator

Purpose:

A vital member of the Crossover Team. Responsible for ensuring an efficient and friendly atmosphere for the clinic’s reception area and front desk activities including appointment scheduling, checking-in patients, verification of data with patients, chart preparation, answering and routing incoming calls, providing assistance for the coordination of patient flow, and providing administrative support as needed.

Responsibilities:

• Ensure the efficient and friendly atmosphere of the front reception area. Greet patients and visitors in a welcoming, friendly, caring and respectful manner. Keep reception area neat, orderly, and clean.
• Maintain therapists’ schedules, scheduling patients into therapist schedules, canceling and rescheduling appointments, and alerting staff upon a patient arrival or change in their appointment.
• Direct all incoming calls to the appropriate person.
• Help with patient arrival intake paperwork and processes
• Assume responsibility for clinic opening and closing activities when assigned.
• Perform delegated insurance related responsibilities including collecting and validating insurance information, obtaining prior authorizations, tracking insurance referrals, and collecting co-pays.
• Monitor for flags from verification team for follow-up
• Assist in patient outreach and follow-ups as assigned
• Assist with marketing and social media campaigns as assigned.
• Participate in events to represent Crossover in the community as assigned.
• Other responsibilities as may be assigned to assist with the efficiency, quality, and effectiveness of administrative and clinical services

Qualifications:

• High School diploma or equivalent.
• 18+
• Post high school or technical school education encouraged.
• Previous reception/front desk experience in a medical office/clinic preferred with proficiency working with EMRs

Pay: From $19.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person