Front Desk Administrator

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Pay Rate: $30/Hr. on W2

Core Responsibilities

● Front Desk / Lobby Operations

○ Serve as the main point of contact for employees and visitors

○ Provide high-level, professional service with a “heart for service” mindset ○ Handle inquiries, requests, and issues promptly and gracefully

● Security & Access Management

○ Partner closely with Security to protect people and assets

○ Manage visitor check-in, badge assignment, and host notifications

○ Ensure strict adherence to access protocols and confidentiality

● Guest & Service Coordination

○ Support:

■ Vendor deliveries (packages, catering, personal items)

■ Special requests and VIP interactions

■ Call center support (phone inquiries)

● Program & Operations Support

○ Manage programs like:

■ Parking placards

■ Clipper Cards / transportation

■ Lobby amenities

○ Support multiple lobbies (flex/rover coverage as needed)

● Logistics & Additional Duties

○ Support gnExpress delivery service (document handling/distribution)

○ Maintain lobby supplies

○ Assist with projects and process improvements

Key Competencies

● Exceptional customer service / hospitality mindset

● Strong communication & interpersonal skills

● Ability to handle sensitive/confidential information with discretion ● Adaptability + multitasking in fast-paced environments

● Problem-solving / solution-oriented thinking

● Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) ● Continuous improvement mindset

Qualifications

● Bachelor’s degree (any field)

● 3–4+ years experience in:

○ Corporate hospitality OR

○ High-end service (luxury hotel, retail, concierge, etc.)

● Strong proficiency in:

○ MS Office + Google Suite

○ Ability to learn new systems (visitor mgmt, call center tools)

● Valid CA driver’s license

Work Conditions

● Fully onsite (5 days/week) – South San Francisco

● Shift options:

○ 7:00 AM – 4:00 PM

○ 8:00 AM – 5:00 PM

● Mandatory:

○ Bi-weekly Thursday meetings (until ~6:30 PM)

○ Team meetings + safety certification (within 6 months)

● 12-month commitment required

● No relocation or remote option