Front Desk Agent 2nd and 3rd Shift

Job Summary

Join our dynamic hospitality team as a Hotel Night Auditor, where you will be the vital link between our guests’ overnight experience and our front desk operations. This energetic role involves ensuring seamless guest check-ins and check-outs during nighttime hours, managing property records with precision, and providing exceptional customer service to create memorable stays. As a Night Auditor, you will be responsible for maintaining the safety and security of the property while delivering a welcoming atmosphere that reflects our commitment to excellence in hospitality management. Your proactive approach and attention to detail will help uphold our hotel’s reputation for outstanding guest relations and operational efficiency.

Responsibilities

• Conduct nightly audits of all financial transactions, reservations, and guest accounts using property management systems such as OPERA or similar platforms.
• Verify and reconcile daily revenue reports, ensuring accuracy in billing and accounting procedures.
• Manage guest check-ins and check-outs during overnight hours, providing friendly assistance via multi-line phone systems and front desk communication channels.
• Handle guest inquiries, requests, and complaints with professionalism, demonstrating excellent customer service problem-solving skills.
• Monitor security footage, perform routine safety inspections, and follow hotel emergency procedures to maintain a safe environment for guests and staff.
• Prepare detailed shift reports, incident logs, and audit documentation to ensure smooth handovers between shifts.
• Assist with administrative tasks such as updating reservation records, managing guest data in property management systems (PMS), and supporting overall hotel operations.

Skills

• Strong knowledge of hospitality management principles with previous hotel experience preferred.
• Proficiency in hotel reservation systems like OPERA or comparable property management software.
• Exceptional customer service skills with a focus on guest relations and problem-solving abilities.
• Multilingual or bilingual capabilities are highly desirable to enhance guest communication across diverse populations.
• Experience with front desk operations, multi-line phone systems, and phone etiquette is essential.
• Familiarity with hotel emergency procedures, security protocols, and guest safety measures.
• Excellent communication skills for client interaction and team collaboration in a fast-paced environment.

This role offers an exciting opportunity to be part of a vibrant hospitality environment where your energy and dedication will make a real difference in our guests’ experiences!

Pay: $14.00 - $14.75 per hour

Work Location: In person