Front Desk Agent – 2nd Shift

Candlewood Suites Polaris is looking for an experienced and dependable Front Desk Agent to join our team for 2nd shift. We are seeking someone with previous IHG hotel experience who is comfortable working independently and providing excellent service to our extended-stay guests.

Requirements

• Previous IHG hotel experience is required
• Must be familiar with IHG One Rewards
• Experience with Opera PMS and/or Hotel Key is required
• Previous hotel front desk experience
• Strong customer service and communication skills
• Professional phone etiquette
• Ability to work independently and make sound decisions
• Ability to multitask in a fast-paced hotel environment
• Reliable attendance and punctuality
• Must be available to work holidays when scheduled
• Must be able to work the required schedule consistently

Responsibilities

• Welcome and assist guests with a friendly and professional attitude
• Complete guest check-ins and check-outs
• Make and modify reservations
• Manage room assignments and hotel inventory
• Process payments and review guest accounts
• Answer and direct phone calls
• Assist guests with questions, requests, and concerns
• Maintain accurate guest information and reservation records
• Assist guests with IHG One Rewards
• Follow Candlewood Suites and IHG standards and procedures
• Communicate with housekeeping and management regarding room status and guest needs
• Maintain a clean, organized, and professional front desk area
• Complete daily front desk duties and reports as assigned

Ideal Candidate

The ideal candidate has previous IHG experience, understands the expectations of an IHG-branded hotel, and is comfortable working with Opera PMS and/or Hotel Key.

We are looking for someone who is dependable, professional, guest-focused, and able to work independently while maintaining excellent service standards.

Previous IHG experience is required for this position.

Schedule

2nd Shift

Days: Monday, Tuesday, Thursday, Saturday & Sunday

The selected candidate must be available to work all five scheduled days.

Holiday availability is required. Hotel operations continue throughout holidays, and employees must be willing and able to work holidays when scheduled.

Why Join Us?

• Employee hotel discounts through IHG
• Opportunity to work with an established IHG hotel brand
• Team-oriented work environment
• Opportunity for growth within the hospitality industry

If you have IHG experience and are comfortable with Opera PMS or Hotel Key, we would love to hear from you!

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person