Front desk agent 2nd shift

Job Overview

Join our dynamic team as a Front Desk Agent working the 2nd shift, where your energy and hospitality expertise will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our property, ensuring smooth check-in and check-out processes, addressing guest inquiries, and maintaining exceptional customer service standards. Your proactive approach and attention to detail will contribute to a positive guest experience, fostering loyalty and satisfaction. If you thrive in a fast-paced environment and possess a passion for hospitality, this opportunity is perfect for you to shine!

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems such as OPERA or similar platforms
• Manage multi-line phone systems efficiently, providing prompt and courteous responses to guest inquiries and reservations
• Handle guest requests, complaints, and concerns with professionalism, offering timely solutions to ensure guest satisfaction
• Maintain accurate records of guest information, reservations, and billing details while adhering to hotel policies and procedures
• Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs promptly and effectively
• Conduct night audit procedures to reconcile daily transactions, ensuring accuracy in financial reports and property records
• Follow hotel emergency procedures diligently to ensure guest safety at all times

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort environment
• Strong customer service skills with the ability to problem-solve quickly and effectively
• Multilingual or bilingual abilities are highly desirable for enhanced guest communication
• Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) is preferred
• Knowledge of hotel emergency procedures and guest relations best practices
• Excellent phone etiquette and communication skills for engaging with diverse guests via phone and in person
• Ability to work efficiently during the 2nd shift hours while maintaining high energy levels and a positive attitude
• Previous experience with night audit processes is a plus

Join us in delivering exceptional hospitality experiences! We’re committed to supporting your growth through comprehensive training in hotel management systems like OPERA, customer service excellence, and emergency response protocols. Your dedication will help us create welcoming environments where every guest feels valued from check-in to check-out.

Pay: $12.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person