Front Desk Agent 3-11PM FT

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team for the 3-11 shift. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, handling reservations and payments accurately.
• Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
• Handle phone calls using hotel phone systems, addressing guest requests or transferring calls as necessary.
• Maintain accurate records of guest information and preferences in the hotel management system.
• Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay.
• Resolve guest complaints or issues promptly and effectively, maintaining a high level of customer service.
• Front Desk agents are responsible for operating the Airport Shuttle.

Qualifications

• Previous experience in front desk operations or hospitality is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Familiarity with hotel management systems is a plus.
• Multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with the ability to multitask effectively in a busy environment.
• Must be 21 or older with a valid drivers license.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while enhancing your career in the hospitality industry!

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person