Front Desk Agent (AM/PM)

Job Overview

We are seeking a dynamic and energetic Front Desk Agent (AM/PM) to be the welcoming face of our hospitality team. In this vital role, you will deliver exceptional guest experiences by managing front desk operations with enthusiasm and professionalism. Your positive attitude and attention to detail will ensure every guest feels valued and cared for from check-in to check-out. Whether working morning or evening shifts, you will be the first point of contact, creating a warm and inviting atmosphere that reflects our commitment to outstanding hospitality. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while contributing to a memorable stay for every visitor.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms
• Handle guest inquiries, requests, and complaints with patience, empathy, and problem-solving skills
• Coordinate reservations, modifications, and cancellations through hospitality reservation systems
• Maintain accurate records of guest information, billing details, and special requests
• Communicate effectively via phone using proper phone etiquette to assist guests and coordinate with other departments
• Follow hotel emergency procedures promptly and accurately in case of incidents or safety concerns
• Support night audit procedures when applicable, ensuring all financial transactions are correctly processed and recorded

Skills

• Proven experience in hospitality management or front desk operations within hotels or resorts
• Multilingual or bilingual abilities to assist a diverse guest demographic
• Strong knowledge of property management systems (PMS), especially OPERA or similar software
• Excellent customer service skills with the ability to resolve issues swiftly and professionally
• Exceptional phone communication skills with a focus on clear, courteous client interactions
• Familiarity with hotel emergency procedures and guest safety protocols
• Ability to handle high-pressure situations while maintaining a positive attitude
• Previous resort experience or hotel experience is highly desirable for this role

Join us as a Front Desk Agent (AM/PM) and be part of a vibrant team dedicated to delivering unforgettable guest experiences. Your enthusiasm, professionalism, and dedication will help create welcoming environments where guests feel at home. This is more than just a job — it’s an opportunity to grow your career in hospitality while making a real difference in our guests’ stays!

Pay: $17.00 - $17.50 per hour

Expected hours: 16.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person