Front Desk Agent (Anytime Availability)

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This position is ideal for individuals with excellent communication skills and a passion for hospitality. All applicants must be flexible to work all shifts including overnight. Marriott experience is highly preferred.

Duties:

• Greet guests upon arrival and provide them with information about hotel amenities, services, and local attractions
• Check guests in and out, ensuring accuracy of information and timely processing
• Handle guest inquiries and resolve any issues or complaints in a prompt and courteous manner
• Assist with reservations, cancellations, and modifications
• Maintain accurate records of guest accounts, payments, and transactions
• Handle cash transactions and maintain a balanced cash drawer
• Answer phone calls and direct them to the appropriate department or staff member
• Assist with night audit duties as needed

Experience:

• Previous experience in a front desk or guest service role preferred
• Strong customer service skills with the ability to handle difficult situations professionally
• Excellent verbal and written communication skills
• Familiarity with hotel operations and hospitality management software is an asset
• Knowledge of phone systems and basic computer skills

Benefits:

• Competitive pay based on experience
• Opportunities for career advancement within the hospitality industry

If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Work Location: In person