Front Desk Agent

Front Desk Agent

Company: Del Toro Insurance

Overview

Del Toro Insurance is seeking a professional, welcoming, and organized Front Desk Agent to serve as the first point of contact for clients, visitors, and team members. This role is essential in creating a positive customer experience while supporting daily office operations. The ideal candidate is friendly, detail-oriented, and committed to providing excellent service in a busy office setting.

What You’ll Do

• Greet clients and visitors in a courteous, professional, and helpful manner
• Answer and direct incoming phone calls to the appropriate team members
• Assist clients with general questions and basic information about services
• Schedule appointments and help manage the front office calendar
• Maintain a clean, organized, and professional reception area
• Receive, sort, and distribute mail, deliveries, and office correspondence
• Support administrative tasks such as data entry, filing, scanning, and document preparation
• Help ensure client records and office documents are handled accurately and confidentially
• Coordinate with internal staff to support smooth day-to-day office operations
• Address client concerns promptly and escalate issues when needed

What Success Looks Like

• Clients feel welcomed, supported, and assisted from the moment they arrive or call
• Front desk operations run smoothly and efficiently throughout the day
• Appointments, messages, and records are managed accurately
• The office maintains a professional and organized appearance
• Team members can rely on consistent administrative and customer service support

Required Qualifications

• High school diploma or equivalent
• Previous experience in a front desk, receptionist, customer service, or administrative support role
• Strong verbal and written communication skills
• Professional phone etiquette and interpersonal skills
• Ability to multitask and stay organized in a client-facing environment
• Basic computer proficiency, including email, data entry, and Microsoft Office or similar tools
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information with care
• Reliable, punctual, and professional in appearance and conduct

Nice to Have

• Experience working in an insurance agency or financial services environment
• Bilingual skills, especially English and Spanish
• Familiarity with appointment scheduling systems or office management software
• Experience handling client records or policy-related documentation

Work Environment

• Office-based role with regular interaction with clients, visitors, and internal staff
• May require sitting, standing, walking, and using standard office equipment throughout the day

Why Join Del Toro Insurance

At Del Toro Insurance, the Front Desk Agent plays an important role in shaping the client experience and supporting the success of the office. This position offers the opportunity to build strong customer service and administrative skills while working as part of a professional, service-focused team.