Front Desk Agent

Front Desk Associate (Guest Services Representative)

Holiday Inn Express & Suites DeWitt – Syracuse Area

Be the First Smile Guests See.

Every great stay starts with a great welcome.

We're looking for a friendly, dependable, and energetic Front Desk Associate to join our team. As the face of the hotel, you'll play a key role in creating memorable guest experiences from the moment guests walk through our doors until the time they check out.

Whether you're helping a weary traveler after a long day on the road, recommending local attractions, or simply greeting someone with a smile, you'll have the opportunity to make a difference every shift.

What You'll DoGuest Service

• Welcome guests with warmth, professionalism, and enthusiasm
• Check guests in and out efficiently and accurately
• Answer questions about the hotel and local area attractions
• Respond to guest requests and resolve concerns promptly
• Handle phone calls, reservations, and general inquiries

Hotel Operations

• Process payments and maintain accurate cash handling procedures
• Coordinate with housekeeping and maintenance teams regarding guest needs
• Assist with room assignments and inventory management
• Maintain accurate guest records and reservation information
• Ensure lobby and front desk areas remain clean, organized, and welcoming

Teamwork

• Work closely with all departments to deliver exceptional guest experiences
• Support teammates during busy periods
• Help maintain a positive and professional workplace culture

What We're Looking For

• Outstanding customer service skills
• Positive attitude and professional appearance
• Strong communication and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Reliable attendance and punctuality
• Basic computer skills
• Previous hotel, retail, restaurant, or customer service experience is preferred, but not required

Why Join Our Team?

• Competitive pay
• Flexible scheduling
• Employee hotel discounts worldwide
• Paid training
• Advancement opportunities within the company
• Fun, supportive team environment
• Opportunity to meet people from around the world

Physical Requirements

• Ability to stand for extended periods
• Ability to occasionally lift up to 25 pounds
• Ability to work evenings, weekends, and holidays as needed

The Ideal Candidate

You're someone who enjoys helping people. You stay calm under pressure, enjoy solving problems, and understand that a simple smile can turn someone's entire day around.

Hospitality experience is great, but personality, reliability, and a willingness to learn are what matter most.

Indeed Attention Grabber

"Every guest has a story. Your smile might be the first chapter of theirs." ✨

Join our team and help create experiences that keep guests coming back. We look forward to meeting you!

Pay: $17.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person