Front Desk Agent

Come join our team at Hotel Rose in Rockford!

We are seeking a friendly, professional, and customer-oriented Front Desk Associate to join our team at Hotel Rose. The Front Desk Associate will be the first point of contact for our guests and will play a crucial role in ensuring a positive guest experience. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for providing outstanding customer service. Responsibilities include greeting guests, managing check-in and check-out processes, handling reservations, and addressing guest inquiries and concerns.

Key Responsibilities:

• Greet and welcome guests upon arrival and departure with a friendly and professional demeanor.
• Manage the check-in and check-out processes efficiently and accurately.
• Handle guest reservations, cancellations, and modifications promptly.
• Answer and manage incoming calls, emails, and messages from guests.
• Address guest inquiries, requests, and complaints in a timely and satisfactory manner.
• Maintain accurate guest records and update the hotel management system as necessary.
• Process payments and handle cash, credit card, and other forms of transactions.
• Provide information about the hotel's services, amenities, and local attractions.
• Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
• Perform other duties as assigned by the front desk supervisor or hotel management.

Requirements:

• High school diploma or equivalent; hospitality or customer service training is a plus.
• Previous experience in a hotel front desk or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with hotel management software and basic computer skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Ability to stand for extended periods and perform light physical tasks as needed.

Working Conditions:

• Work is performed in a hotel lobby and front desk area.
• Shifts may include mornings, evenings, weekends, and holidays.
• The role requires standing for extended periods, handling guest luggage occasionally, and performing other light physical tasks.
• A fast-paced environment that requires excellent time management and customer service skills.
• Interaction with a diverse range of guests, requiring patience and professionalism.

Pay: $17.00 per hour

Benefits:

• 401(k)
• Employee discount

Work Location: In person