Front Desk Agent

About Us:
We are Casa Hotels Group — a collection of boutique, automated hotels in Miami Beach, operating Casa Ocean, Casa Sofi, Casa Sobe and Casa Collins. Our guests experience the best of hospitality with the ability for a memorable stay in the best Miami Beach locations. All hotels are in South Beach with proximity to each other.

Position Overview:
We are seeking a reliable, Front Desk Agent to oversee guest communications and front desk operations. The Front Desk agent is the first point of contact for guests. This is not a traditional front desk role—our hotels are fully automated and provides a balance of traditional hospitality with a modern seamless stay. Whether you are new to the hospitality industry or a seasoned professional, Casa Hotels Group offers a supportive and collaborative work environment that fosters success.

What You’ll Be Doing:

• Oversee check-ins, check-outs, and reservation related tasks. Manage room reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Welcome guests in person, by phone or through messaging platforms. Answer incoming phone calls, provide information or assistance as required and respond to emails promptly and professionally.
• Ensure guest profiles are complete, digital registration is submitted, and all pre-arrival communications (access codes, instructions, local tips) are sent to guests.
• Respond promptly and professionally to guest messages, phone calls, and occasional walk-ins
• Address and resolve guest complaints or concerns in a timely and courteous manner.
• Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Assist guests with requests, provide local recommendations, directions etc.
• Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Document any key operational daily occurrences, guest follow ups needed and updates for next shift handover.

Qualifications:

• 1+ year of hospitality or customer service experience preferred but not required.
• Quick learner with the ability to navigate new systems.
• Strong communication skills, written and verbal and service oriented.
• Bilingual (English/Spanish) preferred
• Able to work independently and multitask under pressure
• Reliable and organized, with strong attention to detail
• Flexible availability including evenings, weekends, and holidays

Pay: $17.00 per hour

Benefits:

• Flexible schedule

Work Location: In person