Front Desk Agent

We're looking for friendly, professional, and customer-focused individuals to join our team as Front Desk Agents in Dallas, Texas. If you enjoy working with people, answering questions, handling guest requests, and creating positive experiences, this is a great opportunity to grow your career in hospitality, guest services, and customer service.

Entry-level candidates and recent graduates are welcome. Previous experience is a plus but not required, and paid training is provided.

About the Role

As a Front Desk Agent, you will be responsible for welcoming guests, managing front desk activities, assisting with reservations, and providing professional customer service throughout each guest interaction.

Key Responsibilities

Guest Services & Customer Support

• Welcome guests and visitors with a friendly and professional attitude.
• Assist with check-ins, check-outs, reservations, and guest requests.
• Answer incoming calls, emails, and general inquiries.
• Provide accurate information about services, amenities, and facilities.
• Handle guest concerns professionally and work toward effective solutions.
• Create a welcoming and positive experience for every guest.

Front Desk & Administrative Support

• Process payments and provide receipts accurately.
• Update guest information and maintain accurate records.
• Assist with scheduling, data entry, and basic administrative tasks.
• Coordinate with housekeeping, maintenance, and other departments.
• Maintain a clean, organized, and professional reception area.
• Follow company policies, procedures, and service standards.

Team & Operations Support

• Work with team members to ensure smooth daily operations.
• Assist with special guest requests and front office activities.
• Communicate important guest information to the appropriate departments.
• Maintain professionalism and attention to detail throughout each shift.
• Support a positive and customer-focused work environment.

What We're Looking For

• Excellent verbal and written communication skills.
• Friendly, professional, and customer-focused personality.
• Strong organizational and multitasking abilities.
• Basic computer and data entry skills.
• Strong attention to detail and problem-solving skills.
• Reliable, punctual, and dependable.
• Ability to work independently and as part of a team.
• Flexible availability, including evenings, weekends, and holidays.

Previous experience in front desk, reception, hospitality, guest services, customer service, retail, or administrative support is a plus but not required. Paid training is provided.

Benefits & Perks

• Competitive hourly pay.
• Full-time and part-time opportunities.
• Paid training and onboarding.
• Flexible scheduling options.
• Supportive and team-oriented workplace.
• Career growth and advancement opportunities.
• Ongoing training and professional development.
• Employee recognition and performance-based incentives.

Apply Today

If you're searching for a Front Desk Agent job in Dallas, TX, Front Desk Receptionist position, Guest Services Representative role, Front Office Associate opportunity, or Entry-Level Hospitality job, we encourage you to apply.

Submit your application today. Qualified candidates will be contacted regarding the next steps in the hiring process.

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health savings account
• Life insurance

Work Location: In person