Front Desk Agent

We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will provide exceptional hospitality while ensuring a smooth and efficient check-in and check-out experience. The ideal candidate has excellent communication skills, strong attention to detail, and experience working in a hotel environment. Experience with StayPMS and Marriott brand standards is preferred.

Key Responsibilities

Welcome guests with a warm, professional demeanor.

Process guest check-ins and check-outs accurately using StayPMS.

Handle reservations, room assignments, and payment transactions.

Respond promptly to guest inquiries, requests, and concerns while providing outstanding customer service.

Coordinate with Housekeeping, Engineering, and other departments to ensure guest satisfaction.

Answer incoming phone calls and assist with reservation inquiries.

Maintain accurate guest records and ensure compliance with Marriott brand standards.

Balance cash drawer and complete end-of-shift reports.

Promote hotel amenities, loyalty programs, and local attractions.

Resolve guest issues professionally and escalate concerns when appropriate.

Qualifications

High school diploma or equivalent required.

Previous hotel front desk experience preferred.

Experience using StayPMS is strongly preferred.

Knowledge of Marriott brand standards is a plus.

Excellent verbal and written communication skills.

Strong computer skills and ability to learn new systems quickly.

Ability to multitask in a fast-paced environment.

Flexible schedule, including evenings, weekends, and holidays.

Professional appearance and positive attitude.

What We Offer

Competitive pay

Health, dental, and vision insurance (for eligible employees)

Paid time off

Marriott employee travel discounts

Opportunities for career growth and advancement

Supportive team environment and ongoing training

If you are passionate about hospitality and enjoy creating memorable guest experiences, we'd love to hear from you. Apply today to become part of our Marriott team!

About Zieg Hospitality Corporation

Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we’re not just building hotels—we’re building careers and unforgettable guest journeys.