Front Desk Agent

GENERAL PURPOSE:

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

SCHEDULE REQUIREMENTS:

This position is****nights and weekends. Part Time.

Additional shifts may be requested as needed to support front desk operations.

Reliable attendance and punctuality are required.

Occasional holiday or event-based coverage may be requested/required.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Prioritize and organize work

• Work cohesively with co-workers as part of a team

• Work with minimal supervision

• Greet customers in a friendly and sincere manner

• Checking guests in and out in a professional manner

• Complete registration process working with a computer system

• Count money accurately and handle cash, cards, checks, vouchers vigilantly

• Provide concierge services

• Transmit and receive messages using a telephone

• Provide satisfactory overall customer service

• Keep general areas indoor/outdoor clean and tidy

• Respond to guest inquiries in a timely, friendly and efficient manner

• Provide or obtain accurate information

• Other duties as assigned.

JOB QUALIFICATIONS:

• Ability to communicate in the English language

• Must be able to lift at least 50 pounds

• Must be able to push/pull up to 100 pounds occasionally

• Must be able to stand for up to 8 hours

• Must be able to kneel, squat, bend, stoop and twist

• Adequately communicate with guests, management and co-workers

• Basic computer skills

• Experience in a customer-service role

• Availability for flexible scheduling