Front Desk Agent

SALARY RANGE:

• $17-$20/hour- based on work experience

EMPLOYEE BENEFITS:

• Paid Time Off
• 401K & Employer Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Health Savings Account
• Life Insurance
• Disability Insurance
• Employee Discounts

JOB SUMMARY:

The front desk clerk will assist guests with inquiries and other needs during registration, stay, and checkout.

DUTIES/RESPONSIBILITIES:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manager.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons.
• Excellent organization skills and attention to detail.
• Familiarity with the Niagara Falls area with the ability to provide directions and maps to local attractions and destinations.

EDUCATION/EXPERIENCE:

• High school diploma or equivalency required.
• At least one year of experience preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods of standing at front desk and working on a computer.
• Must be able to lift up to 15 pounds at times.