Front Desk Agent

Front Desk Agent

Position Overview

The Front Desk Agent is responsible for providing exceptional guest service while supporting the daily operations of the hotel’s front office. This position serves as a key point of contact for guests, ensuring a welcoming, efficient, and professional experience from arrival through departure.

The Front Desk Agent is responsible for accurate check-in and check-out procedures, reservations, payments, room assignments, guest requests, and addressing guest concerns. This role works closely with Housekeeping, Maintenance, Management, and other hotel departments to ensure smooth operations and a positive guest experience.

PM/evening shifts may be required, including weekends and holidays as needed.

Responsibilities

• Welcome guests in a friendly, professional, and helpful manner.
• Complete accurate and efficient check-in and check-out procedures.
• Process reservations, room assignments, payments, and guest requests accurately.
• Review daily arrivals, VIPs, special requests, and late arrivals.
• Respond to guest questions, concerns, and complaints professionally and provide appropriate service recovery.
• Coordinate with Housekeeping and Maintenance to address room status, maintenance concerns, and guest requests.
• Recognize loyalty-program members and provide appropriate guest recognition.
• Maintain accurate guest records and protect guest privacy and information.
• Follow hotel policies, procedures, security standards, and applicable brand standards.
• Maintain proper key control and follow all safety and security procedures.
• Handle cash, credit card, and other payment transactions accurately.
• Maintain a clean, organized, and professional front-desk and lobby environment.
• Complete required shift reports and communicate important information to the incoming shift.
• Assist with other front-office and hotel operational duties as assigned.

Qualifications

• Previous hotel or customer-service experience preferred.
• Strong customer-service and communication skills.
• Professional, dependable, and team-oriented.
• Ability to remain calm and professional in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to accurately handle payment transactions.
• Basic computer skills and ability to learn hotel property-management systems.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.
• Availability to work PM/evening shifts, weekends, and holidays as needed.

Ideal Candidate

The ideal candidate is a friendly, dependable, and service-focused hospitality professional who enjoys working with people and creating a positive guest experience. The Front Desk Agent should be comfortable working in a fast-paced environment, handling multiple priorities, resolving guest concerns, and taking ownership of front-office responsibilities while maintaining a professional and welcoming atmosphere.

Job Type: Part-time

Pay: $19.00 per hour

Benefits:

• Employee discount

Work Location: In person