A
Aston Sunset Beach Resort, Gili Trawangan
Front Desk Agent
2 months ago
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Important information
Contract type:
Permanent
Location:
West Nusa Tenggara, Indonesia
Work mode:
Onsite
Published on:
31 August 2026
What they need
- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures.
- Manage room reservations, cancellations, and modifications.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Process payments and maintain accurate guest accounts.
- Handle phone calls, emails, and other guest communications.
- Coordinate with Housekeeping and other hotel departments to meet guest needs.
- Manage room keys and ensure guest information is updated accurately.
- Maintain a clean, organized, and professional front desk area.
- Prepare daily reports and complete front office administrative tasks.
- Ensure all services are provided according to hotel standards and procedures.
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