Front Desk Agent

The Front Desk Agent is responsible for providing exceptional guest service by welcoming guests, efficiently handling check-in and check-out procedures, and responding to guest requests with professionalism and courtesy. This position processes reservations, answers phones, resolves guest concerns, and provides information about the hotel and local area. The Front Desk Agent maintains accurate guest records, processes payments, and works collaboratively with other departments to ensure a positive and memorable guest experience while upholding all hotel policies and service standards.