Front Desk Agent

We’re looking for a friendly and dependable Front Desk Agent to join our Wilmington team. You’ll be one of the first points of contact for guests, helping create a welcoming experience while handling check-ins, questions, requests, and day-to-day front desk responsibilities.

This role is a great fit for someone who enjoys meeting people, staying organized, and making sure guests feel taken care of. Previous hotel or front desk experience is helpful but not required, with training provided.

What You’ll Do

• Welcome guests and provide professional, attentive service
• Assist with check-ins, check-outs, reservations, and general requests
• Answer guest questions and provide information about services and amenities
• Handle payments, account updates, and basic front desk records
• Respond to guest concerns and work toward quick, practical solutions
• Communicate with housekeeping and other teams to coordinate guest needs
• Maintain an organized and professional front desk area
• Help ensure a smooth experience from arrival through departure

What You’ll Bring

• Friendly, confident, and professional communication style
• Comfortable interacting with guests face-to-face
• Strong attention to detail and organizational skills
• Ability to stay calm and helpful during busy periods
• Comfortable using computers and learning reservation systems
• Reliable attendance and a positive team attitude
• Hotel, hospitality, retail, reception, or customer service experience is a plus

Hours & Pay

• $19–$24 per hour, depending on experience
• Full-time schedules across 5–6 days
• Employee discount
• Training provided
• Opportunities for advancement

How to Apply

Send your resume with an up-to-date phone number and email address. Selected applicants will be contacted regarding the next stage of the hiring process.

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Work Location: In person