Front Desk Agent

Company Overview:
The Arrow Hotel a unique place where hospitality and traditional values are merged. Located just off the city square in Broken Bow, Nebraska, the Arrow's 24 comfortable suites and rooms have a soft rustic touch that make a strong impression on all guests. Originally built in 1928, the Arrow is listed on the National Registry of Historic Places and combines elegant western charm with modern-day conveniences.

Founded:

Headquartered:
Broken Bow, NE

Contact:
Renae Davis

Location
509 South 9th Avenue

Broken Bow, NE 68822
United States of America

Department:
Customer Service

Years of Experience:
0 - 1 Years

Level of Education:
High School Diploma

Shift:
Other

Description:

Job Summary

The front desk agent will be primarily responsible for accommodating patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

The morning shift is from 7:00 AM to 3:00 PM.

The afternoon shift is from 3:00 PM to 11:00 PM.

Work Tasks

• Greet, register, and assign rooms to guests of the hotel.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Issue room keys and provide information to guests related to their stay.
• Make and confirm reservations.
• Contact housekeeping or maintenance staff when guests report problems.
• Inspect rooms after housekeeping staff have indicated rooms are clean to ensure everything is in order prior to guest check-in.
• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check-out process.
• Transmit and receive messages, using telephones.
• Arrange restaurant reservations for customers.
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• Sort incoming mail and messages.

Skills:

Required Abilities

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Speech Recognition — The ability to identify and understand the speech of another person.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.