Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out process, ensuring accuracy in guest information and billing.
• Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain a clean and organized front desk area to create a positive first impression for guests.
• Assist with phone calls, reservations, and other administrative tasks as needed.
• Collaborate with other hotel departments to ensure seamless guest services.

Qualifications

• Previous experience in front desk operations or hospitality management preferred.
• Strong guest relations skills with a focus on customer satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Ability to work flexible hours, including nights, weekends, and holidays as necessary.
• Multilingual abilities are a plus to cater to diverse guests.
• Knowledge of hotel management software is advantageous but not required; training will be provided.
• A positive attitude, strong work ethic, and ability to work well in a team-oriented environment are essential.

Join our team as a Front Desk Agent where you can showcase your hospitality skills while providing exceptional service to our valued guests!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Williston, ND 58801 (Required)

Work Location: In person