Front Desk Agent

Why Choose the Holiday Inn by the Falls?

• Working in the heart of the Niagara Falls tourist district – right across from the Fallsview casino and OLG Stage!
• Opportunity to work in a high-energy and fast paced workplace where you can feel like you are part of a winning team.

Responsibilities:

• Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
• Adheres to proper credit and cash handling policies and procedures.
• Use of proper telephone etiquette, answering all calls in a timely and professional manner.
• Acts as a host to guests by searching out opportunities to go above and beyond.
• Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
• Provide reservation and rate information as required.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
• Coordinates guest room maintenance work with the maintenance department.
• Assists the overall hotel operation by performing duties as needed.

Qualifications:

• Customer service-related experience, 2 years of Front Desk experience preferred.
• Able to work flexible hours including weekends and holidays.
• Must be able to stand for extended periods of time.
• Passionate about customer care.
• Excellent interpersonal and communication skills (written and verbal).
• Attention to detail.
• Ability to multi-task and prioritize competing demands.

How to Apply:

Qualified candidates, please send your resume. We thank all who apply however, only those considered for an interview will be contacted.

The Holiday Inn by the Falls is an equal opportunity employer committed to building a diverse workforce. Holiday Inn by the Falls believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.

Job Types: Part-time, Full-time

Pay: From $17.60 per hour

Work Location: In person