Front Desk Agent

Position Summary

We are looking for a friendly, professional, and guest-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for creating a welcoming first impression, providing exceptional guest service, and ensuring a smooth and efficient experience from check-in through check-out.

The ideal candidate is dependable, personable, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

• Welcome and greet guests in a warm, professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room assignments, and general inquiries.
• Provide information about hotel amenities, services, local attractions, dining, and transportation.
• Respond to guest requests, concerns, and complaints professionally and promptly.
• Maintain accurate guest records and follow hotel policies and procedures.
• Answer and direct phone calls and respond to guest communications.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Monitor room availability and communicate any changes or special requests to the appropriate departments.
• Maintain a clean, organized, and professional front desk area.
• Follow all safety, security, and guest privacy procedures.
• Perform other duties as assigned by management.

Qualifications

• Previous hotel or customer service experience preferred.
• Bilingual English/Japanese preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning hotel reservation/front desk systems.
• Ability to work independently and as part of a team.
• Flexible availability, including weekends, holidays, and various shifts as needed.
• Must be reliable, punctual, and committed to providing outstanding guest service.

Physical Requirements

• Must be able to stand and remain on your feet for up to 8 hours during a shift.
• Must be able to lift up to 25 pounds.
• Ability to perform the physical duties associated with working at a hotel front desk.

What We’re Looking For

We want someone who genuinely enjoys helping people and takes pride in creating a positive guest experience. If you are welcoming, dependable, and thrive in a hospitality environment, we would love to hear from you.