Front Desk Agent

At the Sheraton Lincoln Harbor Hotel, we offer breathtaking views of New York City from the banks of the Hudson River. Our Weehawken hotel provides a relaxing environment with convenient access to Manhattan via a six-minute ferry ride. We are seeking a Front Desk Agent to join our team and provide exceptional, welcoming service to our guests from moment they arrive until they depart!

Key Responsibilities

• Greet all guests promptly and professionally
• Complete check-in and check-out procedures accurately
• Verify identification, payment methods, and reservation details
• Provide information about hotel services, amenities, and local attractions
• Respond to guest questions and requests in a timely manner
• Handle guest complaints professionally and escalate when necessary

Reservations & Room Management

• Review daily arrivals, departures, and in-house guest reports
• Assign rooms based on availability and guest preferences
• Process reservation changes, extensions, cancellations, and walk-ins
• Maintain accurate room status coordination with housekeeping
• Monitor early arrivals and late departures

Payment & Billing

• Process credit card authorizations and payments
• Handle cash transactions following hotel procedures
• Post charges accurately to guest accounts
• Balance shift transactions and complete required reports
• Report discrepancies immediately to management

Communication & Coordination

• Communicate guests needs to housekeeping, maintenance, and management
• Log maintenance issues and service requests
• Maintain shift pass-on notes for the next agent
• Answer incoming calls and route them appropriately
• Coordinate wake-up calls and special guest requests

Front Desk Operations

• Maintain organized and professional front desk workspace
• Follow key control procedures
• Monitor lobby activity and maintain security awareness
• Follow emergency procedures when required
• Ensure confidentiality of guest information

Daily Administrative Tasks

• Review shift checklist at the beginning and end of each shift

• Complete required reports and documentation

• Maintain accurate guest records in LightSpeed

• Monitor email inbox for guest requests and updates

• Assist with group arrivals and departures when scheduled

• Always maintain a professional appearance and demeanor

• Arrive on time and prepared for scheduled shifts

• Demonstrate teamwork and support coworkers

• Represent the hotel positively to all guests and visitors

• Flexibility to work evenings, weekends, and holidays

• Ability to work under pressure and adapt to fast-paced environments