Front Desk Agent

Hotel Front Desk / Guest Service Agent

Location: Waikiki, Honolulu, HI

Pay: $19.00 – $21.00 per hour

Job Type: Full-time / Part-time

Shift: 8-hour shifts | AM / PM / Night shifts available

We are looking for a friendly, reliable, and customer-focused Front Desk / Guest Service Agent to join our hotel team in Waikiki.

If you enjoy meeting people, helping guests, and working in a hotel environment, we would love to hear from you. We are looking for someone who is dependable, communicates well, and can provide warm and professional service to our guests.

What You'll Do

• Welcome and assist guests in a friendly and professional manner
• Handle guest check-in and check-out
• Process payments, deposits, charges, and guest folios
• Answer phone calls and assist with guest questions and requests
• Handle reservations by phone, in person, and through our Property Management System (PMS)
• Assist guests with hotel information and local recommendations
• Respond to guest concerns and coordinate with management when needed
• Monitor room status, available inventory, late check-outs, and stayovers
• Coordinate closely with Housekeeping regarding clean and available rooms
• Prepare and balance your shift transactions and deposits
• Maintain guest room key cards and related records
• Assist with guest mail, messages, Lost & Found, and other Front Desk requests
• Keep the Front Desk, lobby, back office, and hotel market area clean, organized, and properly stocked
• Complete daily Front Desk checklists and assigned duties
• Night shift employees may be responsible for Night Audit reports and procedures
• Assist with other reasonable hotel duties as needed

What We're Looking For

• 1 year of hotel or customer service experience preferred
• Previous Front Desk experience is a plus
• Experience with RoomMaster or another hotel PMS is a plus
• Friendly and professional attitude
• Good communication and customer service skills
• Dependable and punctual
• Comfortable working independently when necessary
• Basic computer skills
• Ability to stand for most of an 8-hour shift
• Ability to work a flexible schedule, including weekends and holidays

Why Join Us?

• Convenient Waikiki location
• Friendly, team-oriented work environment
• Full-time and part-time opportunities
• Opportunity to gain hands-on hotel operations experience
• Competitive hourly pay based on experience
• Stable year-round hotel operation

Pay: $19.00 – $21.00 per hour

If you are dependable, enjoy helping people, and would like to work in the hospitality industry, apply today. We look forward to meeting you!

Job Types: Part-time, Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person