Front Desk Agent

Position Summary

We are looking for a friendly, professional, and guest-focused Part-Time Front Desk Representative to join our hotel team. The Front Desk Representative is responsible for creating a welcoming experience for guests from arrival through departure while handling reservations, check-ins, check-outs, guest requests, payments, and general front desk operations.

The ideal candidate is dependable, organized, comfortable working independently, and passionate about providing excellent customer service.

Key Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Provide information about hotel amenities, services, local attractions, and directions.
• Respond promptly and professionally to guest questions, concerns, and requests.
• Handle guest complaints and resolve issues appropriately or escalate them to management when required.
• Answer telephone calls, emails, and other guest inquiries.
• Maintain accurate guest records and ensure all required information is properly entered into the hotel's system.
• Monitor room availability and communicate with Housekeeping regarding room status.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow hotel policies, Marriott standards, security procedures, and cash-handling procedures.
• Promote hotel services, amenities, and Marriott Bonvoy membership when appropriate.
• Assist with other front office and hotel duties as assigned.

Qualifications

• Previous hotel, hospitality, customer service, or front desk experience is an asset.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to remain professional and calm when dealing with challenging situations.
• Strong attention to detail and organizational skills.
• Comfortable using computers and learning hotel systems.
• Ability to work independently as well as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Availability to work weekends, evenings, holidays, and/or varying shifts as required.
• Ability to handle confidential guest information professionally.

What We Offer

• Opportunity to work with a growing Marriott hotel team.
• Training and development opportunities.
• Employee hotel rates through Marriott.
• A positive and professional work environment.
• Opportunity to develop a career in the hospitality industry.

Ideal Candidate

We are looking for someone who is warm, dependable, professional, and genuinely enjoys helping people. The successful candidate understands that the Front Desk is the first and last point of contact for many guests and takes pride in creating a positive guest experience.

If you are passionate about hospitality and enjoy working with people, we would love to hear from you.

Pay: $18.00-$25.00 per hour

Expected hours: 30.0 per week

Benefits:

• Company events
• Flexible schedule
• On-site parking
• Paid time off

Work Location: In person