Front Desk Agent

About the Role

We are looking for a friendly, reliable, and guest-focused Front Desk Agent to join our team at Avid by IHG. As the first point of contact for guests, you will play a key role in delivering a smooth, efficient, and welcoming experience while upholding brand standards.

Key Responsibilities

• Greet guests in a friendly and professional manner during check-in and check-out
• Process reservations, cancellations, and room assignments accurately
• Handle guest inquiries, requests, and concerns promptly and professionally
• Maintain knowledge of hotel services, amenities, and local area information
• Ensure compliance with IHG Hotels & Resorts brand standards
• Balance cash drawer and complete end-of-shift reports
• Coordinate with housekeeping and maintenance to ensure room readiness
• Answer phones and respond to emails in a timely manner
• Maintain a clean, organized, and welcoming front desk area

Qualifications

• Previous customer service or hotel front desk experience preferred
• Strong communication and interpersonal skills
• Basic computer skills (PMS experience is a plus)
• Ability to multitask and stay organized in a fast-paced environment
• Flexible schedule, including evenings, weekends, and holidays
• Reliable and punctual
• Knowledge in Opera PMS (Preferred)

What We’re Looking For

• A positive, team-oriented attitude
• Strong attention to detail
• Problem-solving mindset
• Commitment to delivering excellent guest service

Compensation & Benefits

• Competitive hourly pay
• Opportunities for growth within the company
• Training and development

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person