Front Desk Agent

Job Summary

Join our vibrant dental practice as a Front Desk Receptionist, where you will be the welcoming face and efficient coordinator for our patients and staff. This dynamic role combines exceptional customer service with vital administrative support, ensuring smooth daily operations. You’ll handle patient check-ins, appointment scheduling, insurance processing, and medical record management—all while maintaining a friendly, professional atmosphere that reflects our commitment to quality dental care. Your energetic approach and attention to detail will help create a positive experience for every patient who walks through our doors.

Duties

• Greet patients warmly and provide excellent customer service during check-in and check-out processes
• Schedule, reschedule, and confirm patient appointments using dental office management software
• Verify insurance coverage, process claims, and handle billing inquiries with accuracy and professionalism
• Manage electronic health records (EHR systems) including Meditech, Epic, Athenahealth, eClinicalWorks, and other EMR platforms
• Maintain clinical confidentiality policies while reviewing documentation such as care plans, CPT codes, ICD-9/10 codes, and medical billing records
• Answer multi-line phone systems with proper phone etiquette; direct calls efficiently to appropriate staff or departments
• Organize filing systems for medical records and ensure compliance with HIPAA regulations and health information management standards
• Assist with medical administrative support tasks such as data entry, typing, 10-key calculations, and document review
• Coordinate with clinical staff to facilitate smooth patient flow and timely appointment scheduling in a fast-paced environment

Experience

• Prior experience working in a dental clinic or medical office environment is highly preferred
• Strong knowledge of health insurance procedures including Medicare, Medicaid, and private insurers
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential
• Demonstrated ability in medical coding (CPT, ICD-9/10) and medical billing processes
• Bilingual skills are a plus to effectively serve diverse patient populations
• Proven clerical experience with proficiency in Microsoft Office applications and office management tasks
• Excellent communication skills with a focus on patient service and phone etiquette
• Experience managing electronic health records (EHR), health information management policies, and clinical confidentiality protocols

Join us to be part of a dedicated team that values professionalism, efficiency, and compassionate patient care. Your expertise will help ensure our dental practice runs seamlessly while providing exceptional service to every patient.

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance

Work Location: In person