Front Desk Agent

We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team. The Front Desk Agent plays an important role in creating a positive experience for our guests from arrival through departure.

This position is responsible for checking guests in and out, managing reservations and payments, answering phone calls, responding to guest requests, and providing professional and welcoming service throughout each shift.

Primary Duties & Responsibilities

Front Desk Operations

• Check guests in and out accurately, efficiently, and courteously.
• Process payments, deposits, and other transactions accurately.
• Issue room keys while following hotel security and guest privacy procedures.
• Manage reservations, room assignments, room changes, charges, and guest information accurately within the hotel system.
• Answer incoming phone calls and assist with reservations, questions, and guest requests.
• Maintain accurate front desk records and complete required shift reports.

Guest Service

• Provide friendly and professional service to all guests.
• Respond promptly to guest questions, concerns, and requests.
• Resolve guest service issues professionally and escalate concerns to management when necessary.
• Provide accurate information regarding hotel policies, services, amenities, and the surrounding area.
• Follow up on guest requests to ensure they have been addressed.
• Maintain guest confidentiality and follow all hotel safety and security procedures.
• Positively represent the hotel and help create a welcoming environment for every guest.

General Responsibilities

• Maintain a clean, organized, and professional front desk and lobby area.
• Ensure the front desk is stocked with necessary supplies.
• Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.
• Report maintenance, safety, or security concerns promptly.
• Complete and distribute required reports accurately and on time.
• Perform additional duties as assigned by management.

Qualifications & Experience

• High School Diploma or GED required.
• Previous hotel front desk or hospitality experience preferred.
• Basic math skills and ability to accurately process payments.
• Comfortable using computers and learning hotel property management systems.
• Familiarity with Microsoft Word, Excel, and Outlook preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain professional and helpful in a fast-paced environment.
• Dependable, punctual, and able to work effectively as part of a team.
• Must be able to stand for extended periods.
• Must be available to work weekends, including Saturdays and Sundays, as well as holidays as needed.

Join Our Team

If you are friendly, dependable, organized, and enjoy helping people, we invite you to apply. Join a team committed to providing excellent service and creating a welcoming experience for every guest.

Pay: $17.00 - $19.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person