Front Desk Agent

Job Overview

Disc Centers of America Reading is a growing specialty healthcare office in Wyomissing, PA. We are looking for a dependable, professional, and outgoing Front Desk / Customer Service Representative who enjoys working with people and takes pride in providing an excellent patient experience.

This is not a position for someone who simply wants to sit at a front desk and answer phones. We are looking for someone who can communicate confidently, build relationships with patients, stay organized, follow up consistently, and take initiative when something needs to be done.

The right person will be warm and welcoming, comfortable speaking on the phone, able to handle multiple responsibilities, and willing to learn the administrative side of a medical office.

Responsibilities

• Greet patients and create a welcoming, professional experience
• Answer incoming calls with confidence and professionalism
• Schedule, confirm, and reschedule appointments
• Respond to patient questions and route clinical questions appropriately
• Follow up with prospective patients who have contacted the office
• Call leads and help convert inquiries into scheduled consultations
• Collect and accurately record patient payments
• Verify and update patient information
• Assist with insurance verification and administrative follow-up
• Assist with billing, case documentation, and medical-office administrative tasks
• Maintain accurate patient records and documentation
• Communicate with patients by phone, text, and email
• Work closely with the doctor and clinical team to maintain efficient patient flow
• Protect patient confidentiality and follow HIPAA requirements
• Learn office systems, procedures, and software
• Help wherever needed rather than waiting to be asked
• Maintain a clean, organized, and professional front-office environment

What We're Looking For

• Strong customer-service skills
• Excellent phone communication
• Friendly, confident, and professional personality
• Dependable and punctual
• Strong work ethic
• Organized and detail-oriented
• Comfortable learning new computer systems
• Able to multitask in a busy environment
• Able to communicate professionally with patients who may be in pain, frustrated, or nervous
• Comfortable following up with prospective patients and discussing services
• Takes initiative and looks for ways to help the team
• Interested in a stable, long-term position
• Professional appearance and demeanor

Preferred Experience

Experience in one or more of the following is strongly preferred:

Medical or dental front desk Patient scheduling Customer service Call center Sales Lead follow-up Insurance verification Medical billing Reception Hospitality Banking

Healthcare experience is helpful, but we are willing to train the right person with excellent customer-service and communication skills.

Language

Bilingual English/Spanish preferred.

The ability to communicate comfortably with Spanish-speaking patients and team members is a strong plus.

Schedule

This position requires flexibility within our regular office schedule and the ability to assist with opening and closing responsibilities.

Candidates should have dependable transportation and reliable availability for their scheduled shifts.

What We Value

We are a small, team-oriented office. Everyone contributes.

We value employees who are:

Dependable Positive Professional Hardworking Coachable Patient-focused Team-oriented Proactive

We are looking for someone who wants to become an important part of our team and grow with the practice.

Pay: $16.00 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) 2% match
• Continuing education credits
• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan

Application Question(s):

• 1. How many years of customer service experience do you have?

☐ None
☐ Less than 1 year
☐ 1–2 years
☐ 3–5 years
☐ 5+ years

• Are you comfortable spending a significant part of your workday answering phones and speaking with patients and prospective patients?

☐ Yes
☐ No

• Are you available to work our required schedule, including opening or closing the office when scheduled?

☐ Yes
☐ No

• Why are you interested in this position, and what are you looking for in your next workplace?

Language:

• Spanish (Required)

Work Location: In person