Front Desk Agent

**Overview** We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will be responsible for ensuring a seamless guest experience from the moment they enter our hotel. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in setting the tone for their stay. If you have a passion for hospitality and are committed to providing exceptional customer service, we encourage you to apply for this exciting opportunity.

**Duties**

• Greet and welcome guests in a friendly and courteous manner, ensuring they feel valued and respected.

• Manage the front desk and reception area, including answering phone calls, responding to emails, and handling guest inquiries.

• Check-in and check-out guests, ensuring all relevant information is accurately recorded and updated in our property management system.

• Handle room reservations and assignments, as well as any special requests or preferences.

• Provide guests with information about hotel services, amenities, and local attractions.

• Resolve any guest complaints or issues promptly and professionally.

• Maintain the cleanliness and organization of the front desk and reception area.

• Collaborate with other hotel staff to ensure a seamless and enjoyable guest experience.

• Monitor and manage the front desk cash register, including handling cash, credit card transactions, and counting the cash at the end of the shift.

• Maintain confidentiality and adhere to hotel policies and procedures.

**Skills**

• Excellent phone etiquette and communication skills. - Strong knowledge of hospitality and hotel management principles.

• Proficiency in using hotel property management systems. Choice Advantage experience is preferred.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong customer service skills, with a focus on guest relations and guest services. - Fluency in a second language (Bilingual). .

• Flexibility to work various shifts including evenings, weekends, and holidays

• High school diploma or equivalent required; a degree in hospitality or a related field is preferred.

Job Type: Full-time

Pay: $10.00 - $11.50 per hour

Experience:

• Hotel FRONT DESK: 1 year (Preferred)
• Hospitality management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Hackberry, LA 70645 (Required)

Ability to Relocate:

• Hackberry, LA 70645: Relocate before starting work (Required)

Work Location: In person