Front Desk Agent

Job Summary

Holiday Inn Express is seeking a friendly, professional, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is responsible for providing exceptional guest service, handling check-ins and check-outs, answering guest inquiries, and ensuring a positive experience for all hotel guests.

Key Responsibilities

• Welcome guests and provide outstanding customer service.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer phone calls and respond to guest inquiries, requests, and concerns.
• Manage reservations, room assignments, and billing transactions.
• Maintain accurate guest records and hotel information.
• Handle cash, credit card transactions, and daily balancing procedures.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Resolve guest complaints professionally and promptly.
• Maintain a clean, organized, and professional front desk area.
• Follow all hotel policies, procedures, and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with hotel management systems is a plus.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to move throughout the property as needed.

Benefits

• Employee discounts on hotel stays
• Opportunities for career advancement
• Flexible scheduling
• Supportive team environment

Schedule

• Full-time and Part-time opportunities available
• Day, evening, weekend, and holiday shifts may be required

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person