Front Desk Agent

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.

Job Summary

We are seeking a professional and personable Front Desk Agent to welcome customers and visitors, respond to inquiries, and support daily office activities. This entry-level position is ideal for someone who enjoys interacting with people, providing helpful assistance, and maintaining a welcoming and organized environment.

Responsibilities

• Welcome customers, visitors, and guests in a friendly and professional manner.
• Provide information about products, services, and company activities.
• Assist customers with routine questions and requests.
• Maintain a clean, organized, and welcoming front desk area.
• Assist with scheduling appointments and routine office activities.
• Receive and organize incoming mail, deliveries, and documents.
• Maintain accurate visitor, customer, and administrative records.
• Communicate customer questions and feedback to appropriate team members.
• Support team members with general administrative and customer service tasks.
• Help coordinate communication between customers and office staff.
• Assist with organizing office materials and supplies.
• Help ensure customers and visitors receive a positive experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Customer-focused attitude.
• Excellent organizational and time management abilities.
• Strong attention to detail.
• Comfortable answering phones and interacting with visitors.
• Reliable, adaptable, and dependable.
• Previous front desk, receptionist, office, customer service, retail, or hospitality experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and administrative experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching