Front Desk Agent

Overview
We are seeking a dedicated and friendly Front Desk Agent and Hotel Sales Coordinator to join our team at a premier hotel. Being able to handle a fast pace environment. The ideal candidate will have a passion for hospitality and driving sales, a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.

Responsibilities

• Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
• Handle check-in and check-out processes efficiently, including managing reservations and payments.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve issues promptly, maintaining high standards of guest relations.
• Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts.
• Maintain the front desk area in an organized and welcoming manner.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Utilize phone etiquette to manage incoming calls, taking messages or directing calls as necessary.
• Assist multilingual guests by providing support in their preferred language when possible.
• Assist in events and coordination.

Requirements

• Previous experience in hospitality management or hotel front desk operations is preferred.
• Sales experience preferred. Coordination and organization of events.
• Strong customer service skills with the ability to engage positively with guests from diverse backgrounds.
• Excellent communication skills, both verbal and written, with proficiency in phone etiquette.
• Multilingual abilities are a plus, enhancing communication with international guests.
• Familiarity with guest relations practices and night audit procedures is advantageous.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail to manage multiple tasks effectively.

Join us in delivering outstanding experiences for our guests while working in a dynamic and supportive environment!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Paid time off

Work Location: In person