Front Desk Agent

The Waring House Restaurant & Inn, located at 395 County Road 1 in Picton, is seeking a friendly, easygoing individual to join its Front Desk team. At the front desk, you will be the first point of contact for all hotel visitors and will be responsible for creating a welcoming first impression.

Duties:

• Greet guests and welcome them to the property
• Answer phone calls and direct calls to appropriate parties
• Address guests' questions and concerns by actively listening and providing them with appropriate information, direction and a professional demeanour
• Book reservations for dining, accommodations, cookery school and special events.
• Accept and sign delivery of letters, packages, etc. and distribute them either in the office or have them sent to their appropriate department.
• Check, sort, and respond to emails in an informative, courteous and professional manner or forward them to the appropriate department.
• Keep the reception area tidy and presentable with restocking of supplies, and light cleaning duties (including dusting and vacuuming)
• Assist guests with minor room issues (TV troubleshooting, extra linens or amenities)

Qualifications:

• Experience as a front desk representative or agent in a relevant position
• Familiarity with the use of office equipment (e.g. fax, printer, etc.)
• Thorough knowledge of customer service
• Knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Strong at multitasking and organizational skills
• Strong problem-solving skills
• The Ability to work in a fast-paced environment is a requirement
• Must be available to work various shifts, including days, evenings, weekends and holidays
• Previous experience in the hotel industry is an asset, but not a requirement

Job Types: Part-time, Permanent, Seasonal, Contract

Additional pay:

• Tips

Benefits:

• On-site parking
• Discounted/Free food and beverages on shift

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to commute/relocate:

• Picton, ON: reliably commute or plan to relocate before starting work

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Pay: $18.00 per hour

Work Location: In person