Front Desk Agent

Overview

We are seeking a professional and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests and visitors, providing exceptional customer service and ensuring smooth daily operations at the front desk. This role requires a friendly demeanor, strong organizational skills, and the ability to handle multiple responsibilities efficiently. Starting pay is negotiable based on experience, with 8-hour standing shifts throughout each workday. Prior front desk experience is required, and experience with Opera Cloud is preferable.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Manage check-in and check-out processes efficiently using Opera Cloud or similar property management systems
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Maintain accurate records of guest information and reservations
• Coordinate with other departments to ensure guest needs are met promptly
• Monitor the front desk area to ensure cleanliness, organization, and safety
• Perform administrative duties such as answering phones, managing mail, and scheduling appointments
• Ensure compliance with hotel policies and procedures at all times

Skills

• Proven experience in front desk or reception roles, preferably within hospitality or related industries
• Familiarity with Opera Cloud or similar property management software is highly desirable
• Excellent communication and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to stand for extended periods during 8-hour shifts
• Professional appearance and demeanor
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Positive attitude and problem-solving mindset

Pay: From $15.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person