Front Desk Agent

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet guests and provide them with a warm welcome
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, changes, and cancellations
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns with patience and professionalism
• Process payments and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Skills:

• Previous experience in a front desk or customer service role preferred
• Knowledge of phone systems and office equipment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Familiarity with hotel operations and guest services
• Proficiency in hospitality management software is a plus
• Fluency in multiple languages is an asset

Join our team of dedicated professionals who are committed to providing exceptional guest experiences. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to become part of our dynamic team as a Front Desk Agent.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Allentown, PA 18104 (Required)

Work Location: In person