Front Desk Agent

Company Overview
Best Western Premier Denham Inn & Suites is a full-service hotel featuring 95 well-appointed rooms, located in the vibrant downtown area of Leduc. We pride ourselves on delivering exceptional guest experiences and fostering a welcoming environment for our team members. As part of the Denham Hospitality Organization, we are committed to employee well-being, safety, and professional growth.

Overview
We are seeking an energetic and detail-oriented Front Desk Agent to join our dynamic team! In this vital role, you will be the first point of contact for our guests, providing outstanding customer service while managing front desk operations efficiently. Your positive attitude and organizational skills will ensure a seamless check-in and check-out process, support guest inquiries, and uphold our reputation for excellence.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures using hotel management software.
• Handle multi-line phone systems to answer inquiries, make reservations, and provide information about hotel amenities.
• Manage guest requests promptly, ensuring a high level of customer satisfaction through attentive service.
• Maintain accurate records through data entry, filing, and updating guest information in the system.
• Support administrative tasks such as proofreading documents, organizing files, and managing correspondence.
• Operate office equipment efficiently and ensure the front desk area remains tidy and welcoming.
• Collaborate with team members to ensure smooth daily operations and uphold hotel standards.

Requirements

• Proven clerical experience with strong office skills including Microsoft Office Suite (Word, Excel) and Google Workspace.
• Excellent customer service skills with professional phone etiquette and organizational abilities.
• Prior experience in a front desk or receptionist role, preferably within a hospitality or medical office environment.
• Strong computer skills with proficiency in data entry, filing systems, and multitasking on multi-line phone systems.
• Ability to handle confidential information discreetly while maintaining accuracy in record keeping.

Join us to be part of a lively team dedicated to creating memorable guest experiences! We offer paid positions that value your skills and enthusiasm as you help us deliver top-tier service in a fast-paced environment.

Pay: $16.00-$17.00 per hour

Expected hours: 35.0 – 44.0 per week

Benefits:

• Extended health care
• Life insurance
• On-site parking
• RRSP match

Work Location: In person