Front Desk Agent

Requirements:

· Must be fluent in English

· Must be flexible in scheduling

· Hospitality experience is a definite asset

· Familiar with customer service environment

· Experience with any PMS an asset

Responsibilities:

• Efficiently and accurately dealing with all guest transactions

· Register guests and assign rooms, accommodate special requests

· Handle credit card and cash payment according to standard policies and procedures

· Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner

• Provide reservation and rate information as required.

· Sell rooms to walk-in guests, using suggestive selling techniques, showing rooms, and negotiation.

• Cooperate with other departments to ensure smooth hotel operation

· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.

· Coordinates guest room maintenance work with the maintenance department

· Reports any unusual occurrences or requests

· Maintains the cleanliness and neatness of the front desk area

• Have a strong knowledge of the hotel and local area.

· Understands room status and room status tracking

· Knows room locations, types of rooms and all hotel amenities

· Is an expert on the local area and makes recommendations on services that will meet the guest's needs

Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Ability to commute/relocate:

• North Vancouver, BC V7P 3B6: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person