Front Desk Agent

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

• Greet guests with a warm and welcoming demeanor
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to guest inquiries
• Assist guests with reservations, room bookings, and any other requests
• Provide information about hotel amenities, local attractions, and dining options
• Handle guest complaints or concerns with professionalism and resolve issues promptly
• Maintain a clean and organized front desk area
• Collaborate with other hotel staff to ensure smooth operations

Qualifications:

• Previous experience in a hotel or hospitality setting is preferred
• Familiarity with phone systems and office equipment
• Strong guest relations skills with the ability to provide exceptional customer service
• Excellent communication skills, both verbal and written
• Bilingual or multilingual abilities are a plus
• Proficient in using computer software for reservations and guest management
• Ability to handle cash transactions accurately
• Detail-oriented with strong organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays

-Fosse/ Marriott training preferred.

Please note that all positions at our company are paid positions. We value our employees' contributions and offer competitive compensation packages.

If you are passionate about delivering outstanding guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Ontario, CA 91764: Relocate before starting work (Required)

Work Location: In person