Front Desk Agent

Overview

Tru by Hilton is seeking a friendly, dependable, and customer focused Front Desk Receptionist to join our hospitality team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check in to check out. The ideal candidate has excellent communication skills, a positive attitude, and a passion for delivering outstanding guest service.

Duties

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
• Answer multi-line phone systems efficiently, directing calls accurately and professionally.
• Perform guest chick in and check outs efficiently and accurately.
• Process reservations, cancellations, and room assignments using PEP.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Maintain accurate guest records and process payments.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with daily front desk operations, including filing, reporting, and administrative tasks.
• Follow Hilton brand standards and hotel policies at all times.
• Ensure a clean, organized, and welcoming front desk area.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency, including Microsoft Office.
• PEP knowledge is a bonus!
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.

Skills

• Outstanding customer service skills
• Problem solving and conflict resolution
• Attention to detail
• Time management
• Teamwork and collaboration

Join our team as a Front Desk Receptionist where your enthusiasm, professionalism, and organizational talent will help us deliver outstanding service every day!

Pay: $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Austin, TX 78701 (Required)

Work Location: In person