Front Desk Agent

Job Summary:

As a Front Desk Agent at Home2 Suites, you are the first point of contact for guests. You will provide outstanding customer service, ensure smooth check-in/check-out procedures, and respond to guest needs with professionalism and hospitality. Your role is vital in delivering the brand promise of a comfortable, friendly, and efficient extended-stay experience.

Key Responsibilities:

• Welcome guests with a warm, friendly attitude.
• Perform check-in and check-out procedures accurately using the hotel’s property management system (PMS).
• Process reservations, room assignments, and cancellations.
• Handle cash, credit card, and other payment transactions.
• Respond promptly to guest inquiries, requests, and complaints, ensuring complete guest satisfaction.
• Provide information about hotel amenities, services, local attractions, and directions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Ensure all guest records and information are handled securely and confidentially.
• Follow all Hilton and Home2 Suites brand standards and operational procedures.
• Assist with night audit duties, if working evening or overnight shifts.

Qualifications:

• High school diploma or GED required.
• Previous hotel or customer service experience preferred but not required.
• Strong verbal and written communication skills.
• Friendly and professional demeanor.
• Able to multitask and remain calm under pressure.
• Familiarity with computer systems and basic office equipment.
• Availability to work flexible shifts, including weekends and holidays.

If you are passionate about delivering excellent service and thrive in a dynamic environment, we encourage you to apply for this rewarding opportunity as a Front Desk Agent.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Work Location: In person