Front Desk Agent

Join Our Team!

First impressions matter, and as a Front Desk Agent, you'll be the welcoming face of our hotel. We're looking for a friendly, professional, and service-oriented individual who enjoys creating memorable guest experiences while ensuring the smooth operation of our front desk. If you thrive in a fast-paced environment, have exceptional customer service skills, and enjoy helping people, we'd love to meet you.

Position Overview

As a Front Desk Agent, you will provide outstanding guest service from arrival to departure. You will manage reservations, check-ins, and check-outs, handle guest requests, answer phones, process payments, and support daily hotel operations. Your attention to detail, organizational skills, and positive attitude will help create exceptional experiences for every guest.

Key Responsibilities

• Welcome guests with a warm, professional, and friendly attitude, creating an outstanding first impression.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Acknowledge IHG One Rewards members and returning guests while providing personalized service.
• Answer and direct incoming phone calls using a multi-line phone system with professionalism and excellent phone etiquette.
• Process reservations, cancellations, room changes, and guest payments accurately.
• Resolve guest concerns promptly and professionally while finding solutions that exceed expectations.
• Provide information about hotel amenities, local attractions, restaurants, and transportation.
• Coordinate with Housekeeping and Maintenance to ensure guest rooms are clean, inspected, and ready for arrival.
• Maintain accurate guest records through the property's hotel management system.
• Perform administrative duties including filing, data entry, document preparation, and maintaining organized records.
• Assist with office organization, supply inventory, and other clerical responsibilities as assigned.
• Balance cash drawers, post charges, and follow hotel cash-handling procedures.
• Follow all hotel policies, safety procedures, and brand standards.
• Maintain a clean, organized, and professional front desk environment.
• Work collaboratively with all hotel departments to ensure exceptional guest satisfaction.

Qualifications

• Previous experience in hospitality, hotel front desk, customer service, receptionist, or administrative support is preferred.
• Strong communication and interpersonal skills with the ability to interact professionally with guests and team members.
• Excellent customer service and conflict-resolution skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Computer proficiency, including Microsoft Office (Word, Excel, Outlook), Google Workspace, and the ability to quickly learn hotel management software.
• Experience with hotel property management systems is preferred.
• Accurate typing, data entry, and basic mathematical skills.
• Professional appearance and positive attitude.
• Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
• Bilingual (English/Spanish) is highly preferred but not required.
• Must be dependable, detail-oriented, and able to work independently as well as part of a team.

What We Offer

We believe our team members are our greatest asset. We offer a competitive wage, opportunities for career growth, ongoing training, and a supportive work environment where every employee is valued.

We foster an inclusive workplace where diversity is celebrated, and everyone is encouraged to bring their authentic selves to work. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

If you're passionate about hospitality and committed to delivering exceptional guest experiences, we'd love to welcome you to our hotel family!

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Work Location: In person