Front Desk Agent

Job Summary
We are seeking a highly organized and friendly Front Desk Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent administrative skills and a strong customer support orientation. This role is crucial in ensuring smooth operations at the front desk, providing exceptional service, and maintaining an efficient office environment. Looking to fill Evening 2nd Shift (Mon thru Thurs) position. 3pm - 11pm

Duties

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Manage incoming calls and emails, directing inquiries to the appropriate personnel.
• Perform data entry tasks accurately and efficiently to keep records up to date.
• Assist with administrative tasks such as proofreading documents and preparing reports.
• Maintain a clean and organized front desk area and remaining hotel environment .
• Provide customer support by addressing inquiries and resolving issues promptly.
• Utilize Google Suite for various administrative functions, including document creation and management.
• Collaborate with team members to ensure effective communication across departments.

Skills

• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Has experience in working with a Hilton property and its PEP system.
• Excellent time management skills to prioritize workload effectively.
• Strong attention to detail for accurate data entry and proofreading tasks.
• Exceptional customer support skills with a friendly demeanor.
• Ability to work independently while also being a team player.

If you are passionate about providing outstanding service and have the skills we are looking for, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Work Location: In person