Front Desk Agent

Job Summary
We are seeking a dedicated and detail-oriented Front Desk agent to join our hospitality team. This role is essential in ensuring a seamless guest experience by managing front desk operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently while maintaining a welcoming atmosphere for our guests.

Responsibilities

• Greet and check in guests with professionalism and warmth, ensuring a positive first impression.
• Handle guest inquiries and resolve any issues or complaints promptly to enhance guest satisfaction.
• Manage reservations, cancellations, and modifications using hotel management software.
• Conduct night audits by verifying and reconciling daily transactions, ensuring accuracy in financial reporting.
• Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
• Operate phone systems with excellent phone etiquette, answering calls promptly and directing them as necessary.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with other departments to ensure smooth operations and guest satisfaction throughout the hotel.

Requirements

• Previous experience in front desk operations or guest services within the hospitality industry is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Familiarity with hotel management systems is a plus; training will be provided for specific software used.
• Excellent communication skills, both verbal and written, with strong phone etiquette.
• Ability to work independently during night shifts while managing multiple tasks efficiently.
• Strong attention to detail and problem-solving skills to handle various situations that may arise during the night audit process.
• A passion for hospitality and commitment to providing exceptional service to all guests.

Join our team as a Front Desk agent you can also come in person to do an application this helps making the hiring process faster.

Job Type: Full-time

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Fort Morgan, CO 80701 (Required)

Ability to Relocate:

• Fort Morgan, CO 80701: Relocate before starting work (Required)

Work Location: In person