Front Desk Agent

Converge Hospitality is hiring a Guest Service Representative for the Fairfield Inn and Suites Downtown Des Moines. As a Guest Service Representative, you are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.

The following are the essential functions and responsibilities of the job:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Assist in handling mail and other electronic communication.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Provide guests with information regarding hotel facilities and local attractions.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all Market and retail transactions for the guests.
• Maintain appropriate market inventory levels, restocking when necessary.
• Handle confidential information, including guest records, with a high degree of integrity.
• May assist with continental breakfast and laundry functions during downtime.
• Assure overall cleanliness of the front office area, lobby, and surrounding areas.
• Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention.
• Maintain a professional image at all times through action, appearance, and dress.
• Follow Company policies and procedures.
• Other duties as assigned by supervisor or management.

Pay: $15.50 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person