Front Desk Agent

The Front Desk position is available at the Kamloops Travelodge Downtown. An exciting hotel located in the heart of the Kamloops entertainment district. Looking for someone who is genuinely a people person, while having excellent speaking skills!

The successful candidate will have prior customer service experience, preferably in the tourism industry, and have excellent communication skills. He/she will also be a team player and be able to work with minimal supervision. This position includes morning, evening, and weekend shifts. Front Desk Agents must be available to cover as relief/on an emergency basis.

While standard duties include but not limited to:

·Guest check-in and check-out

·Taking room reservations

·Process group arrivals and departures

·Take, cancel and change room reservations

·Process telephone calls

·Provide information on hotel facilities and services

·Provide general information about points of interest in the area

·Process wake-up calls

·Investigate and resolve complaints and claims

·Direct billings; Balance cash and complete balance sheets

·Cash reports and related forms

·Customer service-oriented

·Follow emergency and safety procedures

·Clerical duties (i.e. faxing, filing, photocopying)

·Perform light housekeeping and cleaning

You must be willing to go above the call of duty to provide the highest degree of customer service.
Must speak fluent English.

Please respond to this ad with a resume.

Job Type: Part-time

Pay: From $18.25 per hour

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person